Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original shipping packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us at customercare@cavancreekmarket.com. And provide your full Name, Address, Order #, Name of Item(s) and the Reason for your return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

IMPORTANT: Customers are responsible for return shipping charges paid by you or incurred by us.

Customer service and satisfaction is our utmost importance at Cavan Creek Market.
Please contact us for any return question at customercare@cavancreekmarket.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). NOTE: All bird seed and food products are FINAL SALE, no refunds or exchanges. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on final sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus applicable shipping charges paid by you or incurred by us, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please follow-up by contacting us at customercare@cavancreekmarket.com